Refund and Returns Policy

Please note: print the return label and attach it to your return parcel to avoid any delay in processing your return.

Returns policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the website (or message us on WhatsApp) within 5 days for small items and 3 days for other items from the delivery date.
2. If there is no damage or issue from our side, a return may not be possible in some circumstances.

Conditions for returns

1. The product must be unused, unworn, unwashed and without any flaws.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original, undamaged manufacturer packaging/box. If the product was delivered in a second layer of Korean Trendy Shop packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Korean Trendy Shop reserves the right to make the final decision on any return.