FAQs
Quick answers to the questions we hear most. Still need help? Contact us.
Are your products 100% authentic?
Yes. Since 2020 we have sold genuine Korean cosmetics only — no copies, testers or repacked items.
What is the minimum order quantity (MOQ)?
There is no minimum — you can order any quantity.
Is it possible to order from overseas?
No, we only deliver inside Bangladesh.
What is your delivery time?
It depends on your delivery preference. Inside Dhaka we deliver within 1–4 days; outside Dhaka it takes 3–7 days.
What are the payment options?
Cash on delivery, bKash, Nagad and Rocket. For orders outside Dhaka an advance payment is required.
Is it possible to buy in bulk?
Yes. We offer wholesale prices for bulk quantities — message us on WhatsApp for a quote.
Can I order on WhatsApp?
Yes. Tap the WhatsApp button anywhere on the site and our team will take your order and answer your questions.
What if my product arrives damaged or wrong?
Request a return within 5 days (small items) or 3 days (other items) of delivery. See our Refund & Returns Policy for details.
Which product is right for my skin?
Tell us your skin type and concern on WhatsApp, or use the “Shop with AI” assistant on the site, and we will recommend products for you.